Shipping and Policies

 

Payment

I gladly accept payments through Etsy Direct Checkout or PayPal.
Please note that if you order on my website Payment accepted it is only PayPal.

Please note that the shippment of your purchase will be made when payment is cleared. When payment is received and when item is ready it will be shipped within 3 days. If there is a custom order it can take up to 7 business days to complete your order it depends of the item and 3-5 days for shipping depending on the service used. Note that in case of International shipping it can take up to two weeks or more.

Shipping

I will always ship to the address you give on your order unless you indicate otherwise.

DOMESTIC SHIPPING within US is either 3-5 days shipped First Class or Priority mail through USPS with delivery confirmation or Parcel Post 2-9 days depending on size and weight.

INTERNATIONAL SHIPPING is made First Class, and takes longer time up to two weeks or more depending of the destination. I have chosen First Class USPS for my international customers to keep shipping costs low but on my listings there is the option to upgrade at checkout. Please note that First Class Mail does not include insurance or delivery confirmation. If you would like to upgrade your shipping, please let me know prior to your purchase so I can adjust your shipping cost.

INTERNATIONAL BUYER is responsible for all other cost required by your country like customs, taxes etc if applicable. I do not have any control over customs and the packages they randomly inspect, the packages I ship are no more likely to be inspected than any other package.

I do not mark international orders as “gift”, that is against the law

MADE TO ORDER items, may take up to a week to make it before it is shipped. I will notify you when your item is ready and when has shipped.

Refunds and Exchanges

VERY IMPORTANT please note that all Custom Orders are non-refundable.

If you are unsatisfied with an item “NOT” Custom Ordered, please notify me promptly after receiving it. If the item is not what you’re expected and I made a mistake, I will issue a full refund minus shipping once I receive the item back in perfect conditions. Item must be shipped back within three days upon approval by me in the same original condition as you received. Return shipping fees is the responsibility of the customer.

To avoid return of garments items since my creations are one-of-a-kind or limited edition made in “One size fit the most” I raccomend to check well all the photos, read all the details and descriptions and ask all your questions you may have prior to buy.

Additional Policies and FAQs

In case there is any concern or problem, please feell free to contact me first. I will do my very best for you to have a great experience in my shop.

CUSTOM ORDERS I am open doing custom orders for my one of a kind and limited edition Jewelry Designs Collections, garments and accessories when applicable.
Custom orders under request would be made especially and exclusively for you.
A upfront full payment prior bringing my designs to life is requested. Due to the nature and conditions of custom orders I will not start creating or handcrafting a custom item until payment has cleared. I will be discussing prior all the design options with you at free of charge. Once you are happy with the design and we are agree to start bringing my creation to life, then payment must be made and cleared in order for work to begin. I will do all my best to ensure that custom orders will meet all customers expectations.

CUSTOMER SATISFACTION and happiness it is my priority and the most important thing to me. I wish my customers to have a wonderful experience during the whole process while purchasing my unique items and to truly love my creations while wearing them.

DETAILS I care about details and packaging which I like to personalize with each item. Included to my designs there is always a Certificate of Authenticity hand signed by me.

ETSY GIFT CERTIFICATES: Please note that Etsy gift certificates must be used in full at time of purchase, there is no “remaining balance” option available.

 

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